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Policies & Data Protection

Consumer information

Online dispute resolution in accordance with Art. 14 para. 1 ODR Regulation: The European Commission provides a platform for online dispute resolution (OS), which you can find under Consumers have the opportunity to use this platform to resolve their disputes.

Insured Shipping

Each order includes tracking details and insurance coverage. In the unlikely event that a shipment is lost in transit, the shipment will be replaced.

Return Policy

If a shipment arrives damaged or defective and we are informed within 24 hours with relevant proof thereof, the shipment can be returned and replaced by us.


A full manufacturers warranty will be passed on to the client based on the manufacturers terms of use. Terms & conditions of use will be provided with each product.

Customer Support

Please contact us with any queries regarding your order at

Data protection information for interested parties and customers

The protection of personal data is important to us and also required by law. The processing of any of your personal data if supplied, takes place in accordance with the data protection regulations. The following overview is intended to inform you about the most important aspects of the processing of personal data.

Data protection supervisor

No data protection officer has been appointed, as there is no legal necessity

For what purpose do we process your data

Prospect and customer management in the context of trading (including automation-supported created and archived text documents (such as e.B. correspondence) in these matters)

Legal basis

Contract, contract initiation, orders as well as legal basis

How long is the data stored?

The data will be stored only for the duration of the contractual relationship and after termination thereof for at least as long as there are statutory retention periods or limitation periods for potential legal claims that have not yet expired.

With whom do we pass on your data:

We store and process the personal data transmitted or disclosed to us only insofar as it is related to the execution of the contract or order and required by law. A transfer takes place only to the minimum necessary extent and insofar as it is necessary for the execution of the contract, is based on a legal basis or there is a legitimate interest in the business processing of involved (third parties).

Possible recipients may be:

departments of the company involved in business transactions or companies of the group of companies (for the execution of joint projects);
third parties involved in the business transaction (persons and potential contractual partners necessarily participating in the business transaction, other trading platforms, management companies, financing companies, private and/or public bodies that can or need information about products, insurance companies);

Service providers of the company (e.g. tax consultants, payroll accounting, lawyers) as well as authorities (social security, tax office, other authorities), legal representatives (in the enforcement of rights or defence of claims or in the context of official proceedings) or companies that act as contractors in the context of the support of the IT infrastructure (software, hardware).

Under no circumstances will your data be passed on for advertising purposes or similar. Our employees and our service providers are obliged to maintain secrecy and to comply with data protection regulations.

If a transfer to recipients in a third country (outside the EU) or to an international organisation is envisaged; the transfer is based on standard data protection clauses and an adequacy decision.

There is no automated decision-making (profiling).

The provision of the data is necessary so that the contractual relationship can be carried out properly.

As a data subject, you have the right to information, correction, deletion, restriction, objection and data portability within the framework of the statutory provisions. To exercise your rights, please contact:

Alpera GmbH.

+43 676 5709 256

If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can complain to the data protection authority.

Cookie settings

Further information can be found in our Cookie Policy.

Notice on the use of cookies

Cookies are used on our website. Cookies are small text files that are placed on the device and recognize a user when using the site again. We use cookies to tailor our offerings to your needs, to make it easier for you to use our services, and to analyze how our services work and are used. You can make settings in your browser to control the use of cookies, for example that your consent must be obtained before using a cookie, or cookies are generally blocked. However, our services only work properly if the use of cookies has not been deactivated.

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